FAQ
What’s your product range?
Our product range covers MPO&MTP Trunk cables& pigtails, connectors, MPO&MTP-LC/SN/CS/MDC harness cables, MPO&MTP Cassettes&panels and other related products.
What type of optical fiber do your products use?
Our main products include G.652D single-mode fiber, G.657A1/A2/B2/B3 bend-insensitive fiber, OM1/OM2/OM3/OM4/OM5 multimode fiber and various other fiber products.
What polish type is applied on the fiber end face?
APC, UPC/PC all are available for us. We can make it basic on your demand for you.
Can you customize the length, color and printing?
Yes. Custom length, jacket color, label printing and packaging are all acceptable.
What types and common specifications do your optical cables have?
We have indoor, outdoor and indoor/outdoor dual-use cables. Common types include ribbon cable, stranded cable, micro-tube cable and drop cable etc.
What are the common fiber counts for MPO patch cords?
Common fiber counts for MPO patch cords include 8/12/16/24/48/96/144F and other fiber counts.
Can MPO polarity be customized?
Yes, Type A, B and C polarity are all available, customized according to your cabling solution.
Can I order products not listed on the website?
Yes. FDC can provide many customized or special products not listed online. Customers can contact sales directly for sourcing support.
Can you provide customized fiber optic solutions?
Yes. FDC provides customized fiber optic solutions for data centers, FTTH, FTTX, telecom networks, and enterprise cabling systems.
What customization options are available?
Customization includes fiber type, connector brand, cable structure, cable length, polarity, jacket material, labeling, and packaging.
Are you manufacturer?
Certainly. We are not only a manufacturer, but also operate two independent production buildings. Our headquarters factory is located in Huizhou, and we have a second factory in Sichuan. Additionally, we run a branch company in Shenzhen etc now.
Can you support OEM& ODM?
Yes, OEM& ODM both are available for us.
Can I place OEM or ODM orders?
Yes. OEM and ODM services are available. Customers can provide specifications, drawings, branding requirements, and packaging requirements for customized production.
Can I visit your factory?
Yes. Factory visits are welcome by appointment.
What’s your product range?
Our product range covers MPO&MTP Trunk cables& pigtails, connectors, MPO&MTP-LC/SN/CS/MDC harness cables, MPO&MTP Cassettes&panels and other related products.
What type of optical fiber do your products use?
Our main products include G.652D single-mode fiber, G.657A1/A2/B2/B3 bend-insensitive fiber, OM1/OM2/OM3/OM4/OM5 multimode fiber and various other fiber products.
What polish type is applied on the fiber end face?
APC, UPC/PC all are available for us. We can make it basic on your demand for you.
Can you customize the length, color and printing?
Yes. Custom length, jacket color, label printing and packaging are all acceptable.
What types and common specifications do your optical cables have?
We have indoor, outdoor and indoor/outdoor dual-use cables. Common types include ribbon cable, stranded cable, micro-tube cable and drop cable etc.
What are the common fiber counts for MPO patch cords?
Common fiber counts for MPO patch cords include 8/12/16/24/48/96/144F and other fiber counts.
Can MPO polarity be customized?
Yes, Type A, B and C polarity are all available, customized according to your cabling solution.
Can I order products not listed on the website?
Yes. FDC can provide many customized or special products not listed online. Customers can contact sales directly for sourcing support.
Can you provide customized fiber optic solutions?
Yes. FDC provides customized fiber optic solutions for data centers, FTTH, FTTX, telecom networks, and enterprise cabling systems.
What customization options are available?
Customization includes fiber type, connector brand, cable structure, cable length, polarity, jacket material, labeling, and packaging.
Are samples free?
Small standard samples are free (shipping fee applies). Large or customized samples require a product cost fee.
Are the products environmentally compliant?
Yes. Made with eco-friendly materials, meeting RoHS, REACH, and other international standards—no hazardous substances.
What certifications do the products hold?
CE, CPR, UL, CSA, and other key domestic and international certifications, meeting global market access requirements.
How does FDC ensure product quality?
Products undergo strict quality control including insertion loss testing, return loss testing, mechanical testing, and environmental testing according to international standards.
Do you provide technical documents and datasheets?
Yes. Datasheets, specifications, and testing reports can be provided upon request.
What is the standard lead time?
In-stock standard items: 1–3 business days. Custom orders: 7–15 days. Negotiable based on order volume.
What is the shipping timeframe?
Domestic: 2–4 days via major carriers. Export: stable sea/air freight through partner forwarders; optimal routing available per destination.
Which shipping methods are available?
FDC supports DHL, FedEx, UPS, TNT, air freight, sea freight, and customer-designated forwarders.
How long is the delivery time?
Standard products are usually shipped within several business days. Customized products may require additional production time depending on specifications.
Do you ship internationally?
Yes. Worldwide shipping service is available.
How can I track my shipment?
Tracking information will be provided after shipment so customers can monitor delivery status.
Who is responsible for customs duties and taxes?
Import duties, taxes, and customs clearance charges are generally the responsibility of the buyer unless otherwise agreed.
Can you use customer-designated shipping agents?
Yes. Customers may use their own freight forwarders or logistics partners.
Do you provide urgent or expedited shipping?
Yes. Expedited production and shipping services are available for urgent projects.
What is the warranty period?
20 years for all fiber optic cables, covering non-artificial defects under normal use and proper installation.
What does after-sales service include?
Technical support, installation guidance, and replacement/return for quality issues,with end-to-end follow-up throughout the process.
Do you provide total solution support?
Yes. Free one-stop optical communication solutions including product selection, cabling design, and technical integration based on project needs.
What should I do if the package arrives damaged?
Please contact customer service within 7 days and provide photos of the package, labels, and damaged products for verification.
What warranty does FDC provide?
FDC provides warranty coverage for manufacturing defects and product quality issues under normal usage conditions.
Can products be returned or exchanged?
Can products be returned or exchanged?
Who pays for return shipping?
Unless caused by product quality issues, return shipping costs are generally paid by the buyer.
What information is required for return requests?
Customers may need to provide order information, photos of packaging, product labels, and issue details.
How quickly will after-sales issues be handled?
Customer service typically responds within 24 business hours after receiving complete information.
Do you provide technical support after delivery?
Yes. Technical and application support are available before and after shipment.
